Very Professional. Like Clockwork
Before I moved into Grande View I was considering a few other apartments. I had gone as far as touring and applying at some of these other places, but after I visited Grande View I knew it was the place for me. From the moment I called to inquire about availability all the way through the application process and lease signing, my experience was a pleasant and reassuring one. Amaya was the one who handled it and helped me through the whole way, and it was this experience that sealed the deal for me. From the time I called to the time I signed the lease was only a matter of about three hours. Amaya showed me the available units and then we went back to the leasing office to start the application process. She was very kind and very informative, and she was able to process the application while I was sitting at her desk. Other places I visited took over a week to process the application for reasons I can’t imagine. I credit Amaya singlehandedly for my decision to ultimately choose Grande View. And her kindness was not just a ploy to get me to sign a lease; even since becoming a resident here she has checked in to make sure I had everything I needed. After living here I have seen that everything she said about the services and amenities has been true. I have not had any major issues since living here, but every inquiry or question I’ve had has been answered or addressed immediately. I have lived in other apartment complexes where that has not been the case, and so I am very grateful for how smoothly and consistently everything works around here. The trash is picked up consistently. I watch every day how the staff goes around and tends to their daily duties like cleaning the pool, and making sure the whole place stays clean and orderly. Again, all of those things are much appreciated, especially after living at other places where the staff was not on top of things. Also, after moving in I later decided to bring on a couple of pets. Even that whole process could not have been easier and smoother. I spoke to Patience on the phone and she had it handled the same day. I stopped by the office later that day to thank her and she was in turn very thankful to me for being honest about the pets. I can’t say enough good things about the staff that works here and the quality of my experience living here. There’s no doubt I made the right choice.